VELVET HAIR CLUB SHIPPING POLICY
Effective Date: October 1, 2026
Last Updated: October 1, 2026
At Velvet Hair Club, we are committed to processing and delivering your order with care.
This Shipping Policy explains how orders placed through velvethairclub.com are processed, shipped, tracked, and delivered.
By placing an order with Velvet Hair Club, you acknowledge and agree to the terms of this Shipping Policy.
1. ORDER PROCESSING
Orders are processed during our normal business operating hours.
Unless otherwise stated on the product page or at checkout, orders are generally processed within [1–3 business days] after payment has been successfully received.
Processing time is separate from shipping transit time.
For example, if your order requires three business days to process and two to five business days for shipping, the total delivery timeframe may be approximately five to eight business days.
Orders placed on weekends or recognized holidays may begin processing on the next business day.
Important
Certain products may require additional processing time because of:
- inventory availability;
- customization;
- special-order requests;
- large quantities;
- wholesale orders;
- quality-control requirements; or
- other circumstances disclosed at the time of purchase.
Where a product has a specific processing timeframe, that timeframe will take precedence over the general processing estimate.
2. SHIPPING METHODS
Available shipping methods and applicable costs will be displayed during checkout or communicated to the customer before the order is finalized.
Shipping options may vary depending on:
- destination;
- package size;
- order value;
- product type;
- carrier availability; and
- applicable service restrictions.
The shipping carrier’s estimated transit time begins after the order has been processed and handed to the carrier.
3. SHIPPING ESTIMATES
Any delivery timeframe displayed on our website is an estimate unless expressly identified as a guaranteed service.
Velvet Hair Club does not guarantee a specific delivery date unless we expressly agree to one in writing.
We will make reasonable efforts to fulfill orders within the timeframe communicated at the time of purchase.
For Internet orders, applicable federal law requires merchants to have a reasonable basis for advertised shipping timeframes and establishes procedures for handling material shipping delays.
4. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before completing your order.
If you discover that an incorrect address was submitted, contact us as soon as possible at:
[CUSTOMER SERVICE EMAIL]
We will make reasonable efforts to assist before the order ships.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.
5. ORDER TRACKING
Once your order has shipped, you may receive a shipping confirmation containing applicable tracking information.
Tracking information may take some time to become active after the carrier receives the package.
If tracking information shows that a package has been delivered but you cannot locate it, please first check:
- your front door;
- mailbox;
- garage;
- leasing office;
- mailroom;
- household members;
- neighbors; and
- any safe-delivery location specified with the carrier.
If you still cannot locate your package, contact us at [CUSTOMER SERVICE EMAIL].
6. LOST, STOLEN OR MISDELIVERED PACKAGES
Velvet Hair Club is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.
If your package appears to have been lost, stolen, or misdelivered, we may assist you in contacting or submitting a claim with the applicable carrier.
Where appropriate, we may request:
- your order number;
- tracking number;
- shipping address;
- delivery confirmation;
- photographs; or
- other information reasonably necessary to investigate the issue.
We do not guarantee replacement or refund for packages confirmed as delivered.
7. CARRIER DELAYS
Once an order has been transferred to the shipping carrier, transit delays may occur because of circumstances outside our control.
These may include:
- severe weather;
- natural disasters;
- transportation interruptions;
- carrier operational delays;
- holidays;
- customs or governmental delays;
- incorrect addresses;
- security events; or
- other circumstances beyond our reasonable control.
We will reasonably assist customers in addressing carrier-related issues.
8. INTERNATIONAL SHIPPING
If Velvet Hair Club offers international shipping, additional conditions may apply.
International customers may be responsible for:
- customs duties;
- import taxes;
- brokerage fees;
- customs clearance charges;
- local taxes; and
- other charges imposed by the destination country.
These charges are generally the responsibility of the recipient unless expressly stated otherwise.
Velvet Hair Club does not control the customs process or the amount of any applicable import charges.
9. WHOLESALE SHIPPING
Wholesale orders may have different processing and shipping requirements.
Processing time may depend on:
- quantity ordered;
- inventory availability;
- product customization;
- special-order products;
- packaging requirements; and
- fulfillment requirements.
Wholesale customers will receive applicable shipping information as part of their order or wholesale agreement.
Large or special wholesale orders may require additional processing time.
10. SPLIT SHIPMENTS
Where an order contains multiple products, Velvet Hair Club may, at its discretion, ship items separately when inventory or fulfillment requirements make this necessary.
Where applicable, the customer may receive multiple tracking numbers.
11. SHIPPING DELAYS CAUSED BY VELVET HAIR CLUB
If we learn that we cannot ship an order within the timeframe promised or otherwise applicable, we will provide the customer with the legally required notice and options.
Depending on the circumstances, the customer may be offered:
- a revised shipment date; or
- cancellation and a prompt refund.
12. CONTACT
Questions regarding shipping should be directed to:Velvet Hair Club
Email: [CUSTOM]
Phone: [PHONE NUMBER]