VELVET HAIR CLUB SHIPPING & DELIVERY
Your Velvet, carefully prepared and delivered.
At Velvet Hair Club, every order is carefully reviewed and prepared before it leaves our Dallas–Fort Worth fulfillment location. We work with trusted shipping carriers to deliver your order safely and efficiently.
Please review the information below before placing your order.
01 — ORDER PROCESSING
Processing Time: 3–10 Business Days
All Velvet Hair Club orders require 3–10 business days for processing before they are shipped.
Processing time allows us to:
- verify your order;
- confirm product availability;
- complete quality checks;
- prepare and package your products; and
- prepare your order for shipment.
Processing time does not include shipping transit time.
Orders placed on weekends or U.S. holidays begin processing on the next business day.
Certain products, custom orders, large orders, or orders requiring special preparation may require additional processing time. If additional time is required, we will communicate this where reasonably possible.
02 — SHIPPING
Velvet Hair Club ships orders from the Dallas–Fort Worth, Texas area.
Depending on your destination, order size, service availability, and shipping requirements, we may use:
- USPS
- UPS
- FedEx
- DHL
Available shipping options and applicable shipping charges will be displayed at checkout.
Once your order has been processed and handed to the carrier, the carrier’s transit time begins.
03 — SHIPPING TIME
Shipping transit time is separate from our 3–10 business-day processing period.
Your estimated delivery timeframe therefore consists of:
Order Processing → Carrier Pickup → Transit → Delivery
The delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date unless specifically stated.
Carrier delays may occasionally occur due to weather, holidays, transportation disruptions, incorrect addresses, or circumstances outside Velvet Hair Club’s reasonable control.
04 — COMPLIMENTARY SHIPPING
Complimentary Standard Shipping on U.S. Orders of $250+
We currently recommend offering complimentary standard shipping on qualifying U.S. orders of $250 or more.
The $250 threshold applies to the merchandise subtotal before applicable taxes and after discounts, unless otherwise stated.
Please note:
- The offer applies to eligible U.S. orders only.
- It does not automatically apply to wholesale orders.
- It does not necessarily apply to expedited shipping.
- Additional shipping charges may apply to special delivery services.
- Promotional offers may have separate shipping terms.
05 — SHIPPING COSTS
For orders that do not qualify for complimentary shipping, shipping charges are calculated at checkout.
Shipping costs may depend on:
- destination;
- package weight and dimensions;
- selected shipping service;
- carrier;
- delivery speed; and
- other applicable shipping factors.
The shipping cost applicable to your order will be displayed before you complete your purchase.
06 — TRACK YOUR VELVET
Once your order has shipped, you will receive a shipping confirmation containing your tracking information.
Please allow up to 24–48 hours for tracking information to become active after your package has been handed to the carrier.
You can use your tracking information to monitor your package’s journey.
07 — SHIPPING ADDRESS
Please make sure your shipping address is complete and accurate before submitting your order.
If you realize that you have entered an incorrect address, contact us immediately at: support@velverhairclub.com
We will make reasonable efforts to correct the address before your order ships.
However, once an order has entered fulfillment or has been transferred to a carrier, we cannot guarantee that an address change will be possible.
Additional shipping charges may apply if a carrier requires a reshipment because of an incorrect address supplied by the customer.
08 — DELAYED ORDERS
We understand that waiting for your order can be frustrating.
While we work to process and ship orders as efficiently as possible, circumstances outside our control may occasionally cause delays.
These may include:
- severe weather;
- carrier disruptions;
- holiday volume;
- transportation delays;
- incorrect shipping information;
- natural disasters;
- customs delays;
- security-related disruptions; or
- other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will provide an update where reasonably possible.
09 — LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:
- your front door or designated delivery area;
- mailbox;
- garage;
- building reception or mailroom;
- household members; and
- nearby neighbors.
If you still cannot locate your package, contact us at support@velvethairclub.com
We may assist with a carrier investigation where appropriate.
Velvet Hair Club cannot guarantee replacement or reimbursement for packages that the carrier confirms were delivered to the address provided at checkout.
10 — DAMAGED PACKAGES
If your package arrives visibly damaged, please photograph the package before opening it whenever possible.
Contact us as soon as possible and provide:
- your order number;
- photographs of the shipping package;
- photographs of the shipping label;
- photographs of the damaged product; and
- any other information reasonably requested.
Please do not wash, install, color, bleach, cut, or otherwise alter a product that you believe arrived damaged.
For additional information, please see our Returns & Refunds Policy.
11 — WHOLESALE ORDERS
Wholesale orders may have different processing and shipping requirements.
Processing times may vary depending on:
- order quantity;
- inventory availability;
- product selection;
- customization;
- packaging requirements; and
- special-order requests.
Wholesale customers will receive applicable shipping information during the ordering process.
Wholesale orders do not automatically qualify for the $250 complimentary-shipping offer.
Wholesale shipping arrangements are governed by our Wholesale Terms & Conditions.
12 — INTERNATIONAL ORDERS
If international shipping is available for your destination, shipping options and applicable charges will be presented at checkout.
International customers may be responsible for:
- customs duties;
- import taxes;
- brokerage fees;
- local taxes; and
- other charges imposed by the destination country.
Velvet Hair Club does not control customs processing or the amount of government-imposed import charges.
13 — SPLIT SHIPMENTS
In some circumstances, products from the same order may be shipped separately.
This may occur because of:
- product availability;
- fulfillment requirements;
- different product locations; or
- order size.
If your order is shipped in multiple packages, you may receive multiple tracking numbers.
14 — HOLIDAY & HIGH-VOLUME PERIODS
During holidays, major promotions, product launches, and periods of unusually high demand, processing times may be longer than usual.
Our standard 3–10 business-day processing timeframe should therefore be considered an estimate rather than a guaranteed fulfillment period.
Where a significant delay is expected, we will communicate the delay where reasonably possible.
15 — IMPORTANT DELIVERY INFORMATION
Please remember:
Processing: 3–10 business days (Shipping time begins after your order has been processed.)
Shipping: Begins after processing
Carriers: USPS, UPS, FedEx & DHL
Shipping Origin: Dallas–Fort Worth, Texas
Complimentary Standard Shipping: U.S. orders $250+
Tracking: Provided once your order ships
NEED HELP WITH YOUR ORDER?
Our Customer Care team is here to help.
Velvet Hair Club
Dallas–Fort Worth, Texas
Email: suport@velvethairclub.com
Phone: +1 945 332 5888
For order-related questions, please include your order number so that we can assist you as quickly as possible.