VELVET HAIR CLUB PRIVACY POLICY
Effective Date: September 30, 2026
Last Updated: September 30, 2026
Velvet Hair Club (“Velvet Hair Club,” “VHC,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how Velvet Hair Club collects, uses, discloses, stores, and protects personal information when you visit velvethairclub.com, purchase our products, communicate with us, create an account, submit a wholesale application, subscribe to marketing communications, or otherwise interact with our website and services.
We encourage you to read this Privacy Policy carefully.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with Velvet Hair Club.
Information You Provide
We may collect information you voluntarily provide, including:
- name;
- email address;
- telephone number;
- billing address;
- shipping address;
- account information;
- order information;
- products purchased;
- customer-service communications;
- reviews and testimonials;
- wholesale application information;
- business name;
- business contact information;
- marketing preferences; and
- other information you choose to provide.
We aim to collect information that is reasonably necessary for legitimate business purposes.
2. PAYMENT INFORMATION
When you make a purchase, payment information may be processed by our payment-processing providers.
Depending on the payment method, we may receive information such as:
- payment status;
- transaction reference;
- payment method type;
- billing information; and
- limited information necessary to process or verify a transaction.
We do not intentionally retain complete payment-card numbers when those numbers are processed by an authorized payment provider.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type;
- device type;
- operating system;
- referring webpage;
- pages visited;
- links clicked;
- date and time of access;
- approximate geographic information derived from IP address;
- website interaction information;
- device identifiers; and
- technical information about your browser or device.
This information may help us operate, secure, analyze, and improve the website.
4. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, local storage, analytics technologies, and similar technologies.
These technologies may be used to:
- keep the website functioning;
- remember preferences;
- understand website traffic;
- analyze website performance;
- improve user experience;
- measure marketing campaigns;
- detect fraud or security issues;
- understand customer behavior; and
- support advertising activities where applicable.
You may be able to control certain cookies through your browser or device settings.
Disabling certain cookies may affect website functionality.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business purposes, including to:
- process orders;
- process payments;
- ship products;
- provide customer service;
- respond to inquiries;
- manage accounts;
- administer wholesale applications;
- communicate regarding orders;
- send marketing communications where permitted;
- provide promotional information;
- administer loyalty or membership programs, if applicable;
- improve products and services;
- analyze website usage;
- personalize website experiences;
- prevent fraud;
- protect website security;
- troubleshoot technical issues;
- comply with legal obligations; and
- establish, exercise, or defend legal rights.
6. MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send you information about:
- new collections;
- products;
- promotions;
- educational content;
- events;
- offers;
- wholesale opportunities; and
- Velvet Hair Club news.
You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the communication.
Even if you opt out of marketing communications, we may continue to send transactional communications necessary to complete or manage an order or provide services.
7. HOW WE SHARE INFORMATION
We may share personal information with third parties when reasonably necessary to operate our business.
These parties may include:
Payment Providers
To process transactions and payments.
Shipping & Delivery Providers
To fulfill and deliver orders.
Website & Technology Providers
To host, maintain, secure, and operate our website.
Analytics Providers
To understand website traffic and performance.
Marketing Providers
To manage communications and, where applicable, advertising campaigns.
Customer-Service Providers
To assist us in responding to customer inquiries.
Fraud & Security Providers
To detect, investigate, and prevent fraudulent or unauthorized activity.
Professional Advisors
Such as legal, accounting, financial, insurance, or other professional advisors where appropriate.
Government or Legal Authorities
Where disclosure is required by law, legal process, or governmental request.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
8. SALE OF PERSONAL INFORMATION
Velvet Hair Club does not sell personal information for monetary consideration.
We may, however, use third-party technology providers for analytics, advertising, marketing, or other business purposes.
Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” differently from ordinary commercial usage.
Where applicable law provides you with rights relating to those activities, we will honor those rights.
9. YOUR PRIVACY RIGHTS
Depending on your state of residence and the laws applicable to your information, you may have certain privacy rights.
These may include the right to:
- request access to personal information;
- request correction of inaccurate information;
- request deletion of personal information;
- obtain information about how personal information is processed;
- opt out of certain targeted advertising;
- opt out of certain sales or sharing of personal information where applicable;
- appeal a privacy-rights decision where applicable; and
- receive equal treatment for exercising applicable privacy rights.
Texas residents may have rights under the Texas Data Privacy and Security Act where that law applies. The Texas Attorney General currently identifies rights including access, correction, deletion, and certain opt-out rights.
Importantly, the Texas law contains exemptions, including a general small-business exemption subject to specific exceptions.
Accordingly, we will apply privacy rights based on the law applicable to the particular consumer and request.
10. HOW TO SUBMIT A PRIVACY REQUEST
You may submit a privacy request by contacting:
Privacy Email: [INSERT PRIVACY EMAIL]
Please include:
Subject: Privacy Rights Request
Your request should provide enough information for us to reasonably verify your identity and locate the relevant information.
You do not need to create a new account solely to submit a privacy request where applicable law prohibits such a requirement.
We may request additional information where reasonably necessary to authenticate a request and protect against unauthorized disclosure.
11. RESPONSE TO PRIVACY REQUESTS
Where a particular privacy law applies to your request, we will respond within the timeframe required by that law.
For example, the Texas Data Privacy and Security Act generally requires covered controllers to respond to authenticated consumer requests without undue delay and no later than 45 days, subject to applicable extensions.
We may decline a request where permitted or required by law.
Where applicable law provides an appeal process, we will provide instructions for submitting an appeal.
12. PRIVACY REQUEST APPEALS
If applicable law provides you with a right to appeal a privacy decision, you may contact:
Privacy Email: [INSERT PRIVACY EMAIL]
Subject:
Privacy Rights Appeal
Please include the original request and explain why you believe the decision should be reconsidered.
Where required by applicable law, we will provide information regarding additional avenues of complaint or review.
13. DATA SECURITY
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
We encourage customers to use strong passwords, protect account credentials, and avoid submitting unnecessary sensitive information through unsecured communications.
The FTC recommends that businesses understand what personal information they hold, collect only what they need, restrict access, secure information throughout its lifecycle, and maintain an incident-response plan.
14. DATA RETENTION
We retain personal information for as long as reasonably necessary for legitimate business purposes, including:
- processing transactions;
- maintaining customer records;
- providing services;
- fulfilling legal and accounting obligations;
- resolving disputes;
- preventing fraud;
- enforcing agreements; and
- complying with applicable laws.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social-media platforms, retailers, affiliate partners, or other services.
Once you leave our website, the third party’s privacy practices and policies apply.
Velvet Hair Club is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
16. CHILDREN’S PRIVACY
Our website is not directed toward children under 13.
We do not knowingly request or intentionally collect personal information from children under 13 without legally required parental consent.
If you believe that a child under 13 has provided personal information to Velvet Hair Club, please contact us so that we can review the situation and take appropriate action.
17. INTERNATIONAL VISITORS
Velvet Hair Club operates primarily in the United States.
If you access our website from another country, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.
Privacy laws in those jurisdictions may differ from those in your country.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in:
- our business;
- our website;
- technology;
- service providers;
- legal requirements; or
- our privacy practices.
When we make material changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
19. CONTACT US
Questions concerning this Privacy Policy or your personal information may be directed to:
Velvet Hair Club
Website: velvethairclub.com
Privacy Email: Support@velvethairclub.com
Customer Service Email: support@velvethairclub.com
Phone: +1 945 332 5888
Business Address: Fairlane Avenue, Fort Worth, Texas. 76119