VELVET HAIR CLUB RETURNS & REFUNDS POLICY
Effective Date: October 1, 2026
Last Updated: October 1, 2026
At Velvet Hair Club, we take pride in the quality and presentation of our products.
Because our products include human hair and other beauty-related products, we maintain specific return requirements designed to protect both our customers and the integrity of our products.
Please read this policy carefully before making a purchase.
1. RETURN ELIGIBILITY
Unless otherwise stated on the applicable product page, eligible products may be returned within [7 days] of confirmed delivery.
To qualify for a return, the product must be:
- unused;
- unworn;
- uninstalled;
- unwashed;
- uncolored;
- unbleached;
- unprocessed;
- uncut;
- free from odors;
- free from product buildup;
- in its original condition; and
- returned with all original packaging, tags, bands, labels, and accessories.
The product must be suitable for resale in substantially the same condition in which it was received.
2. HAIR PRODUCTS THAT HAVE BEEN OPENED OR USED
For hygiene, quality-control, and resale reasons, we generally cannot accept returns of human-hair products that have been:
- worn;
- installed;
- washed;
- brushed or excessively handled;
- combed through;
- colored;
- bleached;
- chemically processed;
- cut;
- altered;
- curled or straightened;
- exposed to hair products; or
- otherwise used.
This includes bundles, closures, frontals, wigs, sets, and other hair products where applicable.
Please inspect your order before altering or installing the product. Once a product has been altered or used, it may no longer qualify for return.
3. INSPECTION UPON DELIVERY
Customers should inspect their order promptly after delivery.
If you believe you received:
- the wrong product;
- the wrong length;
- the wrong texture;
- a missing item;
- a visibly damaged item; or
- a product that materially differs from what you ordered,
contact us at support@velvethairclub.com as soon as reasonably possible. We may request photographs or other information to investigate the issue.
4. DAMAGED OR DEFECTIVE PRODUCTS
If a product arrives damaged or you believe it has a manufacturing defect, please contact us before using, washing, installing, coloring, or altering the product.
We may request:
- photographs;
- videos;
- order information;
- packaging photographs;
- shipping information; and
- other information reasonably necessary to assess the claim.
If we determine that the product was defective or damaged before delivery, we may, as appropriate:
- replace the product;
- provide a replacement component;
- issue a refund; or
- provide another appropriate resolution.
5. WRONG ITEM RECEIVED
If we send you the wrong product, please contact us before using or altering the product.
If the error is confirmed to be ours, Velvet Hair Club will provide instructions for returning the incorrect item and will arrange an appropriate replacement or refund.
6. RETURNS PROCESS
To request a return, contact support@velvethairclub.com
Subject:
Return Request — Order #[ORDER NUMBER]
Please include:
- full name;
- order number;
- date of purchase;
- item(s) being returned;
- reason for return; and
- photographs where appropriate.
Do not send merchandise back without receiving return instructions.
Unauthorized returns may be refused or delayed.
7. RETURN SHIPPING
Unless the return is due to an error by Velvet Hair Club or a product defect covered by this policy, the customer is responsible for return shipping costs.
Where the return results from our error or an approved defective-product claim, Velvet Hair Club may provide return shipping instructions or otherwise cover the applicable return shipping cost.
8. REFUNDS
Once an approved return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
We do not control the processing time imposed by your financial institution.
9. ORIGINAL SHIPPING FEES
Original shipping charges are generally non-refundable unless:
- the order was cancelled before shipment where a refund is required;
- the return resulted from an error by Velvet Hair Club;
- the product was defective or damaged before delivery; or
- applicable law requires otherwise.
10. EXCHANGES
Where available, exchanges are subject to the same eligibility requirements as returns.
An item must be unused and in its original condition unless the exchange is being provided because of a confirmed defect or fulfillment error.
11. SALE & PROMOTIONAL ITEMS
Products purchased during a sale or promotion may be subject to additional return conditions disclosed at the time of purchase.
If an item is designated Final Sale, it is not eligible for return except where required by applicable law or where the product is defective or we otherwise provide a remedy.
12. CUSTOM & SPECIAL ORDERS
Custom, personalized, made-to-order, private-label, customized-color, customized-packaging, or specially sourced products may not be eligible for cancellation, return, or refund once production or fulfillment has begun, except where required by law or where the product is defective.
Any special terms applicable to a custom order will be communicated before the order is finalized.
13. WHOLESALE RETURNS
Wholesale orders are subject to the wholesale terms applicable to the transaction.
Wholesale customers should inspect shipments promptly and report shortages, incorrect products, visible shipping damage, or other issues within [48 hours / 3 business days] of delivery.
Wholesale returns generally require prior written authorization.
Products that have been resold, installed, altered, processed, colored, cut, washed, or otherwise used may not be eligible for return.
14. REFUNDS REQUIRED BY LAW
Nothing in this policy is intended to limit any rights or remedies provided to customers under applicable law.
Where applicable federal or state law requires a refund or other remedy, Velvet Hair Club will comply with the applicable requirement.
For example, federal rules governing Internet orders require prompt refunds in certain circumstances where an online seller cannot ship merchandise within the applicable promised timeframe and the customer does not consent to the delay.
15. CONTACT
Velvet Hair Club
Email: support@velvethairclub.com
Phone: +1 945 333 5888
Website: velvethairclub.com